Client Feedback

Tertius Lutzeyer

Grootbos is proud to have been voted by the Tatler Guide 2006 as one of the 101 best hotels in the world!!!

Dear Colin

Really sad to have received this email.

Arri and I really liked your work at Groot Bos and literally tracked you down that way. We had hoped you would do our floors in our Knysna home.

But I understand if you feel that you and Andrew do not have the correct chemistry going and that you chose to rather not to do the floor, but it’s a pity as I do hold your work and reputation in high regard.

Maybe one day you could work on our Cape Town home.

Thanks for all the enquiry correspondence you kept up with me.

All the best.

Kind regards

ADRIANE
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Hi Colin

Thank you so much for your approach. It is refreshing to have someone who actually cares and is willing to work with us to resolve the problem. We are very happy with your efficiency and professionalism and with the floors generally. We accept that the damage to the screeded floors could probably not be avoided and have already made arrangements for the relevant contractor to come and repair them.

I suspect that your option 2 is probably going to be the one to follow. I agree that we wait the 3 to 4 weeks and make a decision then.

Regards

Marina Tiago

PS After further consideration we also accept that the knots are a natural characteristic of the wood so the only problem which we have is really just the "greening".

PPS I hope your clock on your computer is wrong and you didn't really type this e-mail at 2.49am!!!

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Dear Colin

I hope you are recovering from your flu.

Thank you so much for a really excellent job - our floor looks wonderful and we are very happy with it. We'll definitely contact you again when we can gear ourselves up to doing the rest of the house...It has been a pleasure to deal with such a professional company, especially as it is not something one experiences too often these days.

I'd like to pay the account today by internet banking and would be grateful if you would confirm that the amount due.

Thanks and I look forward to hearing from you.

Regards
Fiona

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How very fortunate we were to have your company recommended to us for floor sanding.

The transformation at 1(b) Delphinium Road is unbelievable, with nothing but praise and admiration from everyone who has seen the end result.

We wish to place on record our sincere thanks and appreciation for the excellent standard of workmanship, and the professional manner in which this task was dealt with. It really is such a pleasure dealing with craftsman who are so dedicated, and who take such a pride in their work.

It goes without saying that we would not hesitate in recommending your company to anyone requiring floor sanding.

Dear Colin,

I would hereby like to take the opportunity to thank your company for the excellent job done at my flat.
The dark, stained parquet floors are exactly the way I pictured it.
I was particularly impressed with the way that I was able to approach you with some concerns I had after
the job was completed. The manner in which these concerns were dealt with speaks for your professional
and service-minded attitude.
I would be happy to recommend you to any prospective customers. The website is also very informative.
Good luck with your future endeavours.

Kind regards,

Annemarie Roodbol
Sea Point

Just a short note to thank you very much for the excellent service we received from yourself and Trevor whilst sanding and varnishing our wooden parquet floors. The floors look absolutely wonderful. Please feel free to use our floors as a reference to any future client.